Then there's Bank of America. Don't even get me started on the overdraft fine. That is just ridiculous. But what happened today is even more ridiculous. So I opened an account with BOA on the 17th of August. I was given a temporary debit card when I opened the account and was told that I will get the permanent one in about 7 business days. It's been exactly a month. They've sent me two mails; one bank statement and one for tax forms (which I don't know why I have to do. I'm not a US citizen! You're not taking any more money from me!). But no sign of any debit card. Oh, that's fine and dandy until I realized that my temporary card expired because I couldn't pay my tuition fees or take my money out of the ATM. I called customer service and was put on hold (that's fine and all IF THEY WOULD JUST STOP PLAYING THE BLOODY MACHINE SAYING SHIT LIKE, "BECAUSE OUR CUSTOMERS ARE VERY IMPORTANT TO US, WE MAY E-MAIL YOU WITH A BRIEF SURVEY TO GET REVIEWS ON OUR CUSTOMER SERVICE" I'd rather have my arms ripped off than answer a BOA survey!) What I got from Ashlee of customer service was that BOA ordered a permanent card for me but FORGOT TO MAIL IT TO ME! Ohhh....you had no idea how much I wanted to curse her. But I didn't. So proud of me. I called 2 weeks ago and was told that I will get it in 10 business days. Why didn't that lady tell me they FORGOT TO MAIL IT!? Would've been nice to know then. I have to wait till they send me the bloody card on Friday. So now, I have no way of getting to my money. I am stranded in the United States of America with no money. Good job, Bank of America. I applaud you.
Then there's AT&T. I signed up for it in the city and used it for 3 days. Cancelled it on the 4th day to get on Virgin Mobile because it was too expensive. Got charged $54 for 3 days of calls, texts and the activation fee plus tax. I was told that I will get my $500 deposit back in 2 weeks, plus US Postal Office mail time. I was supposed to get that check yesterday. But no...I didn't. I check the mail box every single day. So I called them after BOA. They didn't mail a check at all. They credited my deposit but it was never mailed out. The case was even closed! What? So if I didn't call...they would've just taken my money like that? Lady on the line said she'd open the case for me again. Now I have to wait for another week for them to call back so they can figure out how to send me the money. Which means I have to wait godknowshowlong for the check/credit. What irks me so much is that it took minutes for them to take money from my account for the bill but it's been a month and they still haven't sent me my deposit back. What's up with that?!
You want to know what is wrong with all of them? When it comes to money, they don't care who they screw over. They just want their benefits. Customer service is just a way for them to screw us over even more with their phone holds and surveys. They don't take the effort to tell us what we have to do step by step to get what we want. When I opened the account with BOA, she didn't bother telling me the fine details. Just gave me a booklet and told me how to credit money into the account, use eBanking and take money from ATM. What about the tax forms? Or how I have to pay to cancel my account? Same goes with AT&T. If the guy on the line told me how to get my deposit back (or if I can even get it back) when he cancelled my line, it would've been nice. Thank you America, you strengthened my love for Malaysia.